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Technical Support

Simple.Net Homepage

Dial-Up Internet Access FAQs

Please review Simple.Net's most frequently asked technical support questions.

If you can't find what you're looking for here, please call or email our Technical Support Team (page right).


  1. Where do I find my login User Name and Password?
  2. What is my email address?
  3. How do I configure my email settings for Eudora Light?
  4. How do I configure my email settings for Outlook?
  5. How do I change my email User Name and Password?
  6. Why do I get illegal operations errors when I check my email?
  7. How do I open email attachments?
  8. Why does my email program show that I have unopened emails when my inbox is empty?
  9. Why do I get a recheck Password error message when I try to log in to the Internet?
  10. Why do I get "The page cannot be found" errors when surfing the Internet?
  11. Why do I keep getting disconnected from the Internet?
  12. I have a 56k modem. Why don't I connect at 56k?
  13. Is one web browser better than another?
  14. Why can't my browser find a DNS entry?
  15. How do I upgrade my modem to V.90?
  16. What is the difference between an analog modem and a digital modem?
  17. Download MySimpleWeb Installation File
  18. NEW! Simple.net Accelerator by Propel
    Download PC Accelerator Installation File
    Download Firefox 3 Accelerator Fix for PC

    Download Mac Accelerator Installation File

Contact Technical Support

1-800-487-7467
M-F 6am - 5pm (MST)

   
 

1. Where do I find my login User Name and Password?

You can find your login User Name and Password in the bottom left hand portion of your packing slip.

Your User Name includes "@simple.net".
For example: johnsmith@simple.net

You will use your login User Name and Password to connect to the Internet and to log in to your Simple Email account.

To change your User Name or Password, contact Technical Support at 1-800-487-7467.


2. What is my email address?

Your email address is the same as your User Name, located in thebottom left hand portion of your packing slip..
For example: johnsmith@simple.net


3. How do I configure my email settings for Eudora Light?

To configure your email settings for Eudora Light, start the Eudora Light program.

Click on Tools -> Settings.

Follow the following examples:

POP ACCOUNT: username@pop.simple.net

REAL NAME: Your Name

RETURN ADDRESS: username@simple.net

SMTP: smtp.simple.net

Make sure that "Leave Mail on Server" is NOT checked in the "Checking Mail" settings.


4. How do I configure my email settings for Outlook?

To configure your email settings for Outlook, open the Microsoft Outlook program.

Click on Tools -> Accounts.

Click on the Mail tab at the top of the pop-up window.

Click the Add button on the right side of the window and select the Mail... option.

Follow the Internet Connection Wizard.

Enter your name.

Enter your email address: username@simple.net

Your INCOMING mail server is a “POP3” server: pop.simple.net

Your OUTGOING mail server is a “SMTP” server: smtp.simple.net

Enter your account name: username@simple.net

Enter your password located in the middle left portion of your welcome letter.

Click the radio button next to “connect using my phone line”.

Follow instructions for configuring your modem.


5. How do I change my email User Name and Password?

To change your User Name or Password, contact Technical Support at 1-800-487-7467.

You will use the same User Name and Password to access the Internet and your Simple Email account.


6. Why do I get illegal operations errors when I check my email?

Sometimes an email "inbox" becomes corrupted. In most cases, deleting your mail program's inbox and letting the mail program recreate it will solve this problem.

For Windows 95/98/2000, open Windows Explorer or My Computer and click "Search" in the menu bar.

Search for files or folders named "inbox".

If "inbox" and "inbox.snm" files appear in the results, you are using Netscape Mail. Highlight and delete these files.

If "inbox.idx" and "inbox.mbx" files appear, you are using Internet Mail. Highlight and delete files.


7. How do I open email attachments?

Email attachments appear at the bottom of incoming email messages.

Simple Email users should click on the text link at the bottom of the email message with the word "(attachment)" next to it.

Similarly, Netscape Mail users should click on the text link at the bottom of the email.

Outlook and Internet Mail users should double-click on the icon at the bottom of the message.

Warning: It is not advisable to open email attachments from unknown senders.


8. Why does my email program show that I have unopened emails when my inbox is empty?

Incoming emails can include attachments that are too large for the Simple Email system to handle. If this occurs, please contact our Technical Support Team at 1-800-487-7467 to delete the message.


9. Why do I get a recheck Password error message when I try to log in to the Internet?

Your login User Name and Password are case sensitive so make sure they are spelled and capitalized correctly.

Copying and pasting your User Name and Password from another program can cause login errors. Type them manually and try again.

If you are sure you entered your User Name and Password correctly, reboot your computer and try connecting again.

If the problem persists, contact our Technical Support Team at 1-800-487-7467 for assistance.


10. Why do I get "The page cannot be found" errors when surfing the Internet?

The web site or page you are trying to access may be temporarily unavailable or your Internet connection may be lost without your computer telling you.

Visit another web site. If the site appears, it may be the site you are trying to access that is causing the error.

To test your Internet connection:

In Windows, click Start in the taskbar at the bottom of your desktop.

Click Run... and type "netstat ".

( If the window shows only zeros then you are NOT connected)

If you are connected, try clearing your cache/ temporary Internet files.

Netscape users click on Edit in your web browser.

Click on Preferences -> Advanced.

Click on Cache -> Clear Memory Cache and Clear Disk Cache.

Close and restart your web browser.

Internet Explorer users, click on Tools -> Internet Options... -> Delete Files....

Close and restart your web browser.


11. Why do I keep getting disconnected from the Internet?

Call waiting may cause Internet connection failures.

To disable call waiting in Windows:

Click the My Computer icon on your desktop.

Click on the Control Panel folder then the Modems folder.

Select Dialing Properties and click the check box next to Disable Call Waiting.

Choose which code to use for disabling the call waiting feature, *70, 70#, or 1170.

Leaving your computer idle while connected to the Internet can also cause a connection failure.

Make sure your modem is compatible with Simple.Net.

Contact our Technical Support Team at 1-800-487-7467 for details.


12. I have a 56k modem but never connect at 56k.

Connection speed can be affected by a variety of factors including hardware and phone service. Check your modem manufacturer's web page for updated software.


13. Is one web browser better than another?

Not really. It's more a matter of personal preference. Each browser offers its own unique features but all browsers allow you to access the web pages you want to.

Download links for Internet Explorer and Netscape are located on our Internet Software page.


14. Why can't my browser find a DNS entry?

Make sure you are trying to connect to a valid web address. If the address is correct it may be that the page you are looking for is experiencing technical problems which are out of your control.

You can also try clearing your cache/ temporary Internet files folder as described in FAQ #10 above.


15. How do I upgrade my modem to V.90?

Contact your modem manufacturer for information about installing the appropriate software drivers to upgrade your modem to V.90.


16. What is the difference between an analog modem and a digital modem?

An analog modem is a device used to connect 2 digital devices via a sound transfer system (i.e. phone line). Digital modems also transfer data over a local phone line but connect to a digital network capable of much faster speeds.


17. What is 56K technology for analog modems?

Analog modem 56K technology allows 28.8\33.6 modems to download at speeds close to 56k. There are two standards right now: U.S. Robotics X2 standard and Rockwell Semiconductor's 56K FLEX. It seems the biggest difference is that the Rockwell seems to get a bit higher transfer rate than the U.S. Robotics.
 
 

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